Question 1

What services do you offer for property maintenance?

Accepted Answer

We offer a range of services to keep your property in top shape: - Year-round tree pruning and removal -  lawn mowing and landscaping - Winter snow and ice mitigation. Whatever the season, we've got you covered YEAR-ROUND!

Question 2

Are your tree related services available year round?

Accepted Answer

Yes, our tree services are available year round. In fact there are some tree services, such as Oak pruning, that are recommended specifically in the winter to maintain the health and longevity of the trees. Winter pruning can help reduce the spread of disease, and who doesn’t love healthy trees?

Question 3

How quickly can you start my project?

Accepted Answer

Our timeline depends on various factors. Weather events like snow or wind storms can affect our schedule. Contact us for the most accurate timeline.

Question 4

How much do your services cost?

Accepted Answer

Our pricing varies based on the size and complexity of your project. Reach out for a detailed quote!

Question 5

Do you offer payment plans?

Accepted Answer

We understand having work on your property can be unexpected and costly, and want you to feel comfortable proceeding with the necessary projects that keep your home safe.

If you need additional support in paying your bill, please reach out and ask what options you may have.

Question 6

Is there a discount for paying in cash?

Accepted Answer

While we appreciate cash payments, they don't reduce the cost of the work. However, we will waive the credit card processing fee if you choose to pay in cash.

Question 7

Do you charge sales tax?

Accepted Answer

Unless you have completed the NY State Capital Improvement worksheet for us, and/or are a licensed contractor who supplies us with a resale certificate, we have to apply sales tax to your job.

Question 8

Why is there a credit card convenience fee on my invoice?

Accepted Answer

We are sorry for this one. Unfortunately there are a lot of fees that can accumulate when credit card processing is involved, and it can total thousands of dollars each month.

In order to offset this growing cost, we have opted to add a 3% convenience fee to credit card transactions. You are always welcome to subtract the fee and pay VIA check or cash.

Question 9

Why do your services cost more than others?

Accepted Answer

We invest in a highly trained team and top-notch insurance, ensuring fast, efficient, and professional work every time. This investment means you get the best service possible, and we believe it's worth it for your property.

Question 10

Can you leave me firewood?

Accepted Answer

We can leave logs that you are then welcome to process into firewood, and smaller logs that would fit in your fireplace as well.  Starting in 2024, MLCTC will be processing firewood for purchase and delivery.

Question 11

Can you leave me wood chips for my garden?

Accepted Answer

We can absolutely leave wood chips behind from the work that we do! They do an excellent job of lining walkways, and framing ornamental garden beds. They also make an excellent base for compost, adding a dose of nitrogen to your pile and eventually breaking down into topsoil.

THE FAQs

ANSWERS TO COMMON QUESTIONS.